Question

I have a paid subscription but I cannot see the full text of articles. Why?

Answer

For organisational users, online access must be activated by the Account Administrator who will enter the relevant subscriber number. Please ensure that they have activated the subscriber number. Another possible reason for not receiving full-text access may be that your Account Administrator needs to include your IP address in their list of permitted IP addresses. Check with them that they have included your IP address.

In the case of individual subscribers and members of participating societies, you may need to activate your subscriber number yourself. Use the 'Activate Subscriptions' link in the 'My CJO Links' menu.