What happens if I am unable to download the PDF file in the allotted time?


If you experience difficulty downloading a file, please contact the appropriate regional Customer Services department immediately:

In the USA, Canada or Mexico
In the UK, Europe or rest of world
  • The Edinburgh Building
  • Shaftesbury Road
  • Cambridge CB2 2RU
  • United Kingdom
  • Phone: +44 (0)1223 326070
  • Fax: +44 (0)1223 325150
  • Email: